The medical courier company that you use is the face of your business to the people who get your deliveries. This service is a vital link between you and your clients. We recently had one of our customers in Richmond, VA comment about the professionalism of our couriers. If your current medical courier company is lacking in these areas; you need to find a new one like ours. Here are seven ways to know that you need to find a new courier for your medical deliveries.
1. The company takes a long time to make deliveries?
Medical materials often are needed immediately. If your courier cannot deliver quickly when it is necessary, lives are impacted. Medical courier delivery has to be 24/7 every day of the year and offer several options for speed so that in an emergency the delivery is STAT.
2. The drivers are not trained to be HIPAA compliant
You have to follow HIPAA compliance guidelines so your medical courier delivery service MUST follow those same guidelines, too. Everyone handling the material must be HIPAA trained so that medical information stays confidential and medical materials are transported according to their specific requirements.
3. Can you track your packages in real-time?
Couriers carry vital materials and information. You should be able to monitor every step of your shipment in real time no matter what time it is and be confident the delivery arrived on time.
4. Do the drivers look and act professionally?
Profession delivery people look sharp and act in a manner that is appropriate for business. Professionals know what they are doing, why they are doing it, and inspire confidence that they are doing it right. Professional medical courier companies set stands for professionalism that extend through their organization. From setting up the delivery through making the delivery and receiving an accurate invoice, you need to be confident the company is doing the job to your standards.
5. Is the courier company able to meet your standards?
Medical courier companies handle vital deliveries that must meet specific standards. Look for background checks, HIPAA certification, Blood Borne pathogen Certification and drug testing in all who will handle material that requires it. Look for the right equipment to handle specimens at the proper temperature. You know what needs to be done so look for a courier who can do it that way. If safety attire is required, for instance, it should be worn.
6. Is the courier company able to deliver within your targeted region?
Are you finding that you need deliveries to areas that your current courier cannot support? Does this result in you hiring another courier company at higher rates? This is a common problem and a clear sign that you need to change couriers. Choosing a courier that can handle all of your needs is essential.
7. Is the courier company comprehensive enough for your future?
The medical services community is broad, and it changes rapidly as technology and research advance. Deliveries to a patient’s home are not the same as deliveries to a laboratory, but you may need both services. Medical courier services must have a variety of vehicles and equipment to meet the standards of the deliveries they make. If you are planning any expansions in the future, make sure your medical courier company can keep up with your growth.
If your medical courier company is not able to meet these standards, it is probably time to explore your options. Finding a medical courier company that can do the job the way you need is important.